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Refund Questions!

Last Updated: Jan 05, 2016 10:57AM CST

Did you purchase some balls or gems that never arrived? Read on to find out how to request a refund! Unfortunately, we don't have the ability to offer consumables so while we'll be happy to help you get your money back, we can't get you anything else!


iTunes Refund

To request a refund from iTunes, please follow these steps:

  1. Visit in your browser
  2. Sign in with your Apple ID and password
  3. Find the item that needs to be refunded, and click "report a problem" next to it.
  4. Follow the menu prompts, and submit.

Amazon Refund

Please contact Amazon customer service to request a refund. You'll need to send them an e-mail--the link is below! 

Amazon Support:


Google Play

You can contact our Customer Support and request a refund, or you can contact Google Play Support. 

Google Play Support:
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